Effective Date: 3 July 2024
At ArtThread, we want you to be completely satisfied with your purchase of our pole dancing animal clothing apparel. If you are not satisfied, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
- Returns
Conditions for Returns
• Items must be returned within 30 days of the delivery date. • Items must be unused, in the same condition that you received them, and in the original packaging. • A receipt or proof of purchase is required to process your return.
Non-Returnable Items
• Gift cards • Custom or personalized items • Sale items (only regular-priced items may be refunded)
- How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Send an email to artthread.shop@hotmail.com with your order number, details of the product you wish to return, and the reason for the return. 2. Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions. 3. Package Your Return: Securely package the item(s) in the original packaging and include the RMA number and a copy of your receipt or proof of purchase. 4. Ship Your Return: Send the package to:
ArtThread
88 Eltins Wood,
Kinsale, Cork,
Ireland, P17VY97
Please use a trackable shipping method to ensure we receive your return. You are responsible for the cost of return shipping.
- Refunds
Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, we will process the refund to your original method of payment within 10 business days.
Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error. • Any item returned more than 30 days after delivery.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at artthread.shop@hotmail.com with your order number and details of the issue. Once approved, we will provide instructions for the exchange process.
- Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable). You are responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
- Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us:
• By Email: artthread.shop@hotmail.com • By Mail: 88 Eltins Wood, Kinsale, Cork, Ireland, P17VY97
By shopping with ArtThread, you acknowledge that you have read and understand this Refunds and Returns Policy. Thank you for your business and for choosing ArtThread for your pole dancing animal clothing apparel needs.